CUSTOMER SUPPORT
How can we help?
Include your order number if your message is about an existing order. Required fields are marked *.
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QUICK ANSWERS
Before you send.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Once shipment processing has started, cancellation is unavailable. Sending a request does not confirm a cancellation.
Something arrived damaged or is missing.
Report the issue within 7 days. Include your order number and keep the packaging. You can reply to your confirmation email with photos so our team can review the issue.
Where can I find product documentation?
Visit our documentation page for published information. If you cannot find a document, include the product name and batch number in your message.