Returns, Refunds & Cancellations

Last updated: September 9, 2026

Returns and refunds

All sales are final. We do not accept returns or offer discretionary refunds, including for a change of mind or an item ordered in error. Nothing in this policy excludes refunds or other remedies required by applicable law, including applicable rights relating to unshipped orders.

Cancellation requests

Email [email protected] immediately with your order number if you need to cancel. A request is not a confirmed cancellation. Once shipment processing has started, voluntary cancellation is unavailable. We will confirm whether your request can be accepted and explain the payment outcome before finalizing it. Statutory cancellation rights remain unaffected.

Report an order problem

Report damaged, incorrect or missing items within 7 days of delivery. For an undelivered package, contact us within 7 days of the expected delivery date. Include your order number and photographs where relevant. Do not send materials back without instructions. This reporting window does not limit statutory rights.

Shipping delays

If an order cannot ship within the promised period, we will provide the delay notice and cancellation or refund options required by applicable law.

Contact

GemmaMinos
[email protected]

Typical support response: 2–3 hours. Time zone: Central Time (CST/CDT).