Shipping Policy

Last updated: September 9, 2026

Dispatch and delivery

Orders ship within 24 hours after payment confirmation. We ship within the United States only, using FedEx or USPS. Estimated transit time is 2–5 business days after dispatch; carrier delivery estimates are not guarantees.

If we cannot ship within the promised period, we will contact you with an updated timeframe and the options required by applicable law, including cancellation and a refund where required.

Shipping charges

U.S. shipping is $14.95. Orders with an eligible subtotal of $200 or more after discounts qualify for free shipping. Rates are displayed at checkout.

Tracking and signatures

Tracking information is provided when available. We do not request signature confirmation as a standard shipping service.

Address changes and cancellations

Email [email protected] as soon as possible with your order number. Cancellation requests are subject to confirmation. Once shipment processing has started, we cannot accept voluntary cancellations or address changes. This does not limit rights required by applicable law.

Damage, missing items or delivery problems

Report damage, incorrect or missing items within 7 days of delivery. For a missing shipment, contact us within 7 days of the expected delivery date. Include your order number and relevant photographs where available. We will review the issue and respond with next steps. The reporting window does not limit statutory rights.

Returns and refunds

We do not accept returns or offer discretionary refunds. Exceptions apply where required by law. See our Returns, Refunds & Cancellations Policy.

Contact

GemmaMinos
[email protected]

Typical support response: 2–3 hours. Time zone: Central Time (CST/CDT).